Cancellation Policy

The Gold Room understands that sometimes schedules change and therefore requests at least 48 hours notice when canceling or rescheduling your appointment. Appointments canceled within the 48 hour window will incur a charge of 25% of the service amount added to their next appointment. Appointments not canceled in that time frame, and are what is referred to as a No call-No show, will incur a charge of 40% of the service amount added to their next appointment. Any repeat offenders of No call-No shows will incur a 100% charge of the service amount added to their next appointment. We also understand that accidents and emergencies happen that prevent 48-hour notice for canceling or rescheduling your appointment. Salon members are given one (1) grace appointment a year for last-minute scheduling changes, cancellations, or no-shows.