Re-opening policies & Procedures
Appointment Flexibility - Keeping with CDC recommendations, we will have 2 stylists working per day, each seeing one client at a time until further notice. However we will be changing our schedules around a bit to accommodate as many clients as quickly and efficiently as possible! Along with these changes there will (sadly) be no guests allowed to join you at during your appointment time. Each day stylists will be screened for temperatures and any other illnesses to ensure your safety.
Cleaning and Following CDC Standards - We will be allowing a 15 minute “sanitizing” gap between each and every appointment. All stations, mirrors, chairs and tools will be sanitized between each and every service as well. We will be using disposable capes and requiring all clients to wear a mask upon entry. All stylists are Barbicide certified for the cleaning and safety procedures to keep you all as safe as we possibly can. If you have any questions about our sanitizing policies feel free to contact us directly.
Client Accessibility - We need to have access to a direct contact phone number and valid email address in order to book your appointment. We will be contacting you with specific instructions for your appointment upon arrival as well as contacting you for any change to an appointment for any reason that may arise. That information is also necessary for tracing if needed. Please contact us directly if you have any questions about this subject!
Client Cooperation - All clients will be checked using a touch-less thermometer to screen temperatures before entry, and all clients must wear a mask. We will be asking clients to wait in their vehicles for a direct phone call giving the go ahead to come in for your service! If you are showing ANY visible symptoms of illness please reschedule your appointment for 14 days out, we will accommodate with no penalty! If you come in and appear to be sick we will have to reschedule your appointment for 14 days out.
Booking the Proper Service - Please make sure to book the proper service so we have the time to accommodate your needs! We will only be able to perform the services specifically requested to keep on track with our limited scheduling, respecting the time of every client and limiting the number of bodies in the salon for social distancing. If you have ANY questions as to what kind of an appointment you need to book please reach out to us! We are available via text, phone call, email, Facebook messenger and Instagram! We are happy to answer any questions you have and assist you with booking the proper service!
Cancellation Policy - The Gold Room understands that sometimes schedules change and therefore requests at least 24 hours notice when canceling or rescheduling your appointment. Appointments canceled within the 24 hour window will incur a charge of 25% of the service amount added to their next appointment. Appointments not canceled in that time frame, and are what is referred to as a No call-No show, will incur a charge of 40% of the service amount added to their next appointment. Any repeat offenders of No call-No shows will incur a 100% charge of the service amount added to their next appointment. We also understand that accidents and emergencies happen that prevent 24-hour notice for canceling or rescheduling your appointment. Salon members are given one (1) grace appointment a year for last-minute scheduling changes, cancellations, or no-shows.